Igloo FAQs
Planning a cozy winter night in one of our igloos? Read through our FAQs to make sure your experience is seamless, warm, and unforgettable.
How many people fit in an igloo? Do we need 8 people?
Each igloo accommodates up to 8 guests. You’re welcome to book with fewer guests, but package pricing and inclusions remain the same for our Base, Premium, Roasted Pork, and Prime Rib Packages.
If you have a smaller group of 2–5, check out our Small Group Package, available Sunday through Thursday nights.
How long do we get the igloo for?
- Base, Premium, Roasted Pork, and Prime Rib Packages: 2 hours
- Small Group Package: 1.5 hours
Your time begins at your scheduled reservation time, NOT your arrival time.
How much does igloo dining cost?
- Base Package: $450 for up to 8 guests
- Premium Package: $550 for up to 8 guests
- Roasted Pork Package: $550 for up to 8 guests
- Prime Rib Package: $650 for up to 8 guests
- Small Group Package: $80 per person for 2–5 guests, available Sunday through Thursday
Tax (8.75%) and gratuity (20%) are additional. Select holidays and events may have different menus, pricing, or booking requirements.
Where can we see the igloo menus?
You can compare our igloo packages and view the full menus before submitting a booking request. Share the menus with your group so you can choose the package that works best for everyone.
Is the igloo experience kid-friendly?
Yes. Families and children are welcome. Please let us know in the comments field when making your menu selection if you need a high chair or have special dietary needs for younger guests.
NOTE: Kids are counted in your reservation’s guest total.
Are gluten-free, vegetarian, or allergy-friendly options available?
Yes. We can accommodate gluten-free, vegetarian, vegan, and dairy-free dietary needs. Please be sure to include any restrictions or allergies when submitting your menu selections.
How do I make a reservation?
Start by completing our Igloo Booking Request Form.
PLEASE NOTE: This is a REQUEST, not a confirmed reservation.
Once our team confirms availability for your date and time, we’ll email you a link to select your menu and pay your deposit in one step.
Your reservation is NOT confirmed until we receive your menu selections and deposit and send you a final confirmation email.
Please plan on a day or two for our team to reply. During busy periods, it may take longer.
How do I pay the deposit?
We’ll email you a secure link to select your menu and pay your deposit in one step once availability for your date and time is confirmed.
- Base, Premium, and Roasted Pork Packages: $200 deposit
- Prime Rib Package: $300 deposit
- Small Group Package: $40 per person
- Special holiday and event deposits may vary.
Deposits are applied to your final bill. All payments are securely processed via Stripe.
When should we complete our menu selections and deposit?
Our team will email you the menu selection and deposit link once availability for your date and time is confirmed. Please complete it as soon as you receive it.
Your menu selections and deposit must be received at least 48 hours before your reservation.
Your reservation is not confirmed until we receive both and send you a final confirmation email.
Does the name on our menu selection and deposit form need to match our booking request?
YES. The first and last name on your menu selection and deposit form MUST match the name on your original booking request. If someone else completes the form or pays the deposit, they must still enter the original booking name.
You’ll receive a copy of your booking request by email. Please refer to it if you’re unsure which name was used.
If the names do not match, we cannot match your submissions or confirm your reservation.
What is your cancellation policy?
To receive a refund of your deposit, you MUST submit your cancellation request at least 5 days before your scheduled reservation. Cancellations requested less than 5 days before your reservation will forfeit the deposit.
To cancel, please use our Cancel/Modify Reservation Form. Requests made by phone, email, social media, or through the standard Online Reservations form are not accepted.
Can we change our reservation date?
Date-change requests MUST be submitted at least 48 hours before your scheduled reservation. Please use our Cancel/Modify Reservation Form. Changes are subject to availability and are not guaranteed. Please wait for confirmation from our team before making plans for a new date.
What if our guest count changes?
If your party size changes, please notify us as soon as possible. Adjustments are not guaranteed and are based on availability and timing.
What if we arrive late?
There is a 15-minute grace period. After that, you may lose your igloo and your deposit.
Your time begins at your scheduled reservation time, NOT your arrival time. Please arrive on time to enjoy your full experience.
Can we change our wine selection?
Pre-selecting your wine helps us prepare your experience and provide great service.
If you’d like to request a different wine when you arrive, please speak to your server upon seating and we’ll do our best to accommodate your request.
What should we wear?
Dress warmly and comfortably. The igloos are heated but not as warm as indoor dining, and your server will open the door periodically. Many guests enjoy dressing up, but casual winter wear is totally fine.
What happens in bad weather?
The igloos are heated and operate in most winter weather. Blankets are allowed!
In the event of extreme conditions or local travel advisories, we may reach out to reschedule or cancel. Otherwise, our 5-day cancellation policy applies.
Can we bring a birthday cake or decorations?
Outside food and drink (INCLUDING CAKES) are not allowed on the rooftop. However, we offer dessert platters, celebratory shots, and fun add-ons like Martini Towers to help you celebrate!
Small decorations like tabletop signs or balloons are fine. Please NO glitter, confetti, or large setups. We also ask you NOT to tie anything to the actual igloos.
Where should we park?
We offer free parking in the Ferguson Electric lot, conveniently located across the street. Street parking is also available in the surrounding area.
WE ARE NOT AFFILIATED WITH PARKING ON EITHER SIDE OF OUR ESTABLISHMENT.
Have a question or special request that isn’t answered here?
For a new question or special request, email igloo@tapporestaurantgroup.com. If you’ve already been in touch with our team about a booking request, please reply to that email thread so we can keep the details together.