Igloo Terms & Conditions

By submitting an igloo booking request and completing a reservation at Tappo Italian Restaurant, you agree to the following terms and conditions:

1. Booking Request

Submitting the Igloo Booking Request Form is only a request. It does NOT reserve an igloo or confirm your requested date and time. Our team will follow up by email after reviewing availability.

2. Menu Selections & Reservation Deposit

Once our team confirms availability for your date and time, we will email you a link to submit your menu selections and pay the required deposit. Your reservation is confirmed only after both are received and our team sends a final confirmation email.

The deposit is applied toward your final bill at the time of service. Deposit amounts vary by package. The first and last name on your menu selection and deposit form MUST match the name on your original booking request so we can associate the submissions.

3. Cancellations & Modifications

To receive a full refund of your deposit, you MUST submit a cancellation request at least 5 days before your scheduled reservation. Cancellation requests submitted less than 5 days before the reservation will result in forfeiture of the full deposit. No-shows will also result in forfeiture of the full deposit.

Requests to change your reservation date MUST be submitted at least 48 hours before your scheduled reservation. Date changes are subject to availability and are not guaranteed. Your original reservation remains in place unless our team confirms a change by email.

Cancellation and date-change requests must be submitted through our Cancel or Change Igloo Reservation form. Requests made by phone, email, through standard online dining reservations, or through social media will not be accepted.

4. Refund Processing

Refunds, when applicable, are processed to the original payment method through our third-party payment processor, Stripe. Refund requests are subject to internal review to confirm that the cancellation terms have been met. The timing of our review and refund processing may vary, as may the time it takes for an issued refund to appear in your account.

Tappo Restaurant reserves the right to withhold a refund if these terms are not met. Refund eligibility is based on when the cancellation request was submitted, not when it was reviewed.

5. Policy Enforcement

Tappo Restaurant reserves the right to enforce these terms in its sole discretion. By completing a reservation, you acknowledge and accept all policies stated herein.